Appeals and Grievances
Learn how to file a grievance or appeal with MMM. Guidance and forms for redetermination of drug coverage and Medicare services.
Member Rights
Authorization for Use or Disclosure of PHI
Authorize a third party to access your protected health information (PHI). Download the MMM form and learn the step-by-step process.
Appointing a Representative
Can’t file a grievance or appeal yourself? Appoint a representative to act on your behalf with MMM. Download the form and learn the process.
Privacy Notice
Learn how MMM uses and protects your health information and your privacy rights as a Medicare member in Puerto Rico.
Report Fraud
Help us prevent fraud, waste and abuse of medical services. Learn how to report confidentially to MMM.
Care During a Natural Disaster
Learn your rights to receive care from your MMM plan during a disaster or emergency and how to keep access to your services.